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FAQ
Frequently Asked Questions
Everything you need to know about Happy Feet — programs, safety, schedules, meals, and more. Can't find your answer? Just ask us!
General
Programs
Safety
Schedule & Hours
Meals &
Nutrition
Enrollment
Fees &
Policies
General Questions
What is Happy Feet Day Care?
Happy Feet is a licensed preschool and extended care center in Foster
City, CA. We offer Montessori-inspired learning for children aged 18 months and above,
along with full-day extended care and an after-school pickup service for school-age
children.
Where are you located?
We are located in Foster City, CA-94404. Please contact us for the
exact address — we'll share it when you schedule your tour. We're centrally located with
easy access and free parking.
Are you licensed and certified?
Yes. Happy Feet is a fully licensed childcare facility in the state of
California. All staff are CPR and First Aid certified, background-checked, and trained
in early childhood development and child safety protocols.
Can I visit before enrolling?
Absolutely! We encourage all families to schedule a free tour before
enrolling. It's the best way to see our space, meet the team, and get a feel for the
Happy Feet environment. Contact us to arrange a convenient time.
Programs
What programs do you offer?
We offer three programs: (1) Preschool Program — Montessori-inspired
mornings for children 18 months and above; (2) Extended Care — full-day care from 7 AM
to 6:30 PM with meals included; and (3) After-School Pickup — safe school collection and
supervised afternoon enrichment for school-age children.
What is the minimum age to join?
Our youngest children join from 18 months of age. Our Little Explorers
group is specifically designed for toddlers, with a very gentle, sensory-rich,
play-based approach to group learning.
What is the Montessori approach?
Montessori is a child-led educational philosophy that focuses on
hands-on learning, freedom within structure, and following the child's natural
curiosity. Rather than one-size-fits-all teaching, children choose their work, build
independence, and develop at their own pace using specially designed materials.
Can my child do both the morning preschool and afternoon extended
care?
Yes! This is our most popular option — the Full Day programme.
Children transition seamlessly from morning preschool to afternoon extended care with no
second drop-off needed. It's the ideal solution for working families.
Safety & Security
How do you ensure my child's safety?
Safety is our top priority. Our facility is fully licensed, with
secure entry, constant supervision, and strict visitor policies. All staff are CPR and
First Aid certified, background-checked, and trained in child safeguarding. We maintain
a low teacher-to-child ratio so no child is ever unsupervised.
Who is authorised to pick up my child?
Only individuals listed on your authorised pickup list at enrollment
may collect your child. We verify ID for anyone we don't recognise. If there are changes
to your pickup authorisations, please notify us in writing in advance.
What happens if my child has an accident or becomes unwell?
We contact parents immediately in the event of an illness or accident.
For minor incidents, our First Aid certified staff provide immediate care. For anything
requiring medical attention, we follow your emergency contacts and protocols provided at
enrollment. An incident report is completed and shared with parents.
How do you handle allergies?
Allergy information is collected at enrollment and communicated to all
staff. We accommodate common dietary requirements and serious allergies. For children
with severe allergies (e.g. anaphylaxis), we require an action plan from your doctor and
an EpiPen on-site if prescribed.
Schedule & Hours
What are your operating hours?
We are open Monday through Friday. Early drop-off starts at 7:00 AM.
The preschool morning session runs until 12:30 PM. Extended Care continues until 6:30
PM. We are closed on Saturdays, Sundays, and major public holidays.
What is the latest I can pick up my child?
The latest pickup time is 6:30 PM. If you anticipate being late,
please notify us as early as possible. Late pickup fees may apply for collections after
6:30 PM.
Do you close for public holidays or school breaks?
We are closed on major US public holidays. We also close for a short
winter break in December. A calendar of closure dates is shared at enrollment and sent
out in advance each term. We aim to give families as much notice as possible.
Meals & Nutrition
Are meals included?
A morning snack is included for preschool children. Extended Care
includes a nutritious lunch and an afternoon snack. All meals are planned around
healthy, balanced nutrition. Menus rotate weekly and are shared with families in
advance.
Can you accommodate dietary restrictions?
Yes. We cater for vegetarian, vegan, gluten-free, and other common
dietary needs. Please inform us of all requirements at enrollment and we will do our
best to accommodate. For severe allergies, please see our safety policy.
Can my child bring their own lunch?
Yes, children may bring a packed lunch if you prefer. We ask that all
packed lunches are nut-free to protect children with allergies. Please avoid items with
strong odours or excessive sugar. We provide a fridge and microwave for storage and
warming.
Enrollment
Is enrollment open year-round?
Yes, we accept enrollment throughout the year subject to availability.
We recommend enquiring as early as possible as spaces — especially for younger age
groups — fill up quickly. Contact us to check current availability.
What documents do I need to enroll?
You'll need your child's birth certificate, immunisation records, a
recent photo, doctor's contact information, emergency contact details, and any allergy
or medical notes. Full details are provided after your initial enquiry.
Can my child join mid-year?
Yes! Mid-year enrollment is welcome. We have a gentle settling-in
process to ensure your child feels comfortable from day one, regardless of when they
start. Contact us and we'll guide you through the process.
Fees & Policies
How much does it cost?
Fees depend on the program, number of days, and your child's age
group. We share full pricing during your initial consultation or tour. There are no
hidden fees — everything is transparent and discussed upfront. Sibling discounts are
available.
Is there a registration or enrollment fee?
There is no fee to enquire or book a tour. Any applicable registration
fees are discussed at enrollment and are kept minimal. We believe cost should not be a
barrier to great childcare.
Do you offer sibling discounts?
Yes! Families enrolling more than one child receive a sibling
discount. Please ask about current discount rates when you contact us — we want to make
Happy Feet accessible for your whole family.
What is your notice period for withdrawal?
We ask for a notice period of 30 days if you need to withdraw your
child from the programme. This is discussed fully in our enrollment agreement. We
understand circumstances change and always try to be understanding and flexible.
Ready to
Join?
Start Your Happy Feet Journey Today
Your questions are answered — now take the next step and enroll your little one, or come in for a free tour.